Frequently Asked Questions

About My Walk Center
About Walk MS
General

 ABOUT MY WALK CENTER

1. What is a personal page?
   A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you. Once you sign up for an event online, you will have a personal page created for you. You have the option of personalizing this page by going to your participant center. You will be able to customize images, text, and the style and color of the page. Use this step-by-step guide to help you use the participant center.
2. By default I have a personal page, do I have to change it?
   Once you sign up for an event online, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo, and status indicators to their fullest advantage.
3. How do I change my personal fundraising goal?
   First, you will need to log in to your participant center. On the bottom right side of the page, you can modify your personal fundraising goal.
4. How do I change my team name, team division, or team goal?
   Only the team captain has the ability to change the team name or team division. The team captain will need to log in to his participant center and click the "My team progress" button on the top right. On the team progress page, team captains will have the ability to update the team name, division, and goal.
5. How can I see who has donated to me?
   Log in to the site using your username and password. Go to your participant center and click the "My progress" tab; this will allow you to view your donor list and any amounts having been donated.
6. How can I see who is on my team?
   Log in to the site using your username and password. Go to your participant center and click the "Team progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
7. What is a team message?
   Simply go to your participant center and click the "Update message to team" button. This will allow you to make all necessary changes to your team message. These messages can be sent to all members of your team so you can stay up-to-date on fundraising and training.
8. What is the difference between making my personal page private or public?
   By default, a personal page is public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.

ABOUT WALK MS

1. Is there a cost to register for Walk MS?
   No, however this is a fundraising event designed to create a world free of MS through research, services, and programs. Pledges or a personal donation are encouraged.
2. What are the route options?
   Although the routes of each Walk MS vary, most are about three miles in length.  Some walks have several route options.  View your walk's homepage for details on your route.
3. Is there a minimum pledge goal that I must meet?
   No, but walkers must raise $100 to receive a Walk MS t-shirt or $200 to receive a Walk MS sweatshirt on the day of the walk.  On average, walkers in this area raise around $188.
4. How do I get a Walk MS t-shirt?
   Walkers must raise a minimum of $100 to receive a Walk MS t-shirt.  Pledges may be mailed to a local office prior to the walk, collected online, turned in the morning of the walk, or mailed in within six weeks after the event.  Your shirt will be available the day of the event.  Please note that if you turn in pledges after the event, there will be a limited number of shirt sizes available.
5. May I bring my dog to Walk MS?
   Yes! All dogs must be on leashes at all times. Dogs are not allowed in any support vehicles or buildings. We are happy to provide water for your pets, but ask that you bring your own bowls and food. Owners are responsible for cleaning up after their pets.
6. Where do I get my prize?
   Each participant will be sent a prize form to complete with their selections and return to the chapter. Prizes are not redeemable for cash and are not cumulative. Prizes are based upon paid pledges received by the cut-off date (six weeks after the event).
7. How do I get to the start/finish line for my local event?
   View your local walk's homepage to see all details about the day of Walk MS. If you have a question that is not answered on the homepage, please contact the development manager listed on the page of the walk you will be participating in.
8. Do I have to choose my distance before the event?
   No, walkers may decide how far they wish to walk the day of the event.  Most Walk MS events have two or three different route options ranging from three to five miles.
9. How long will it take to finish the route?  What if a walker cannot walk the entire route?
   This depends on what route you choose. An average walker walks about three miles an hour. You may choose the shorter route option if available, even on the day of the event. There will be transportation along the route to bring walkers back to the start/finish area.
10. Are the routes accessible to people on scooters or in wheelchairs?
    Yes, all of our routes are accessible to people with assistive devices or families with wagons or strollers.
11. What happens if it rains?
    We walk rain or shine.  Bring rain gear and umbrellas, or sunscreen and a hat if the forecast calls for it.
12. What time do I need to be there?
    Typically, registration and festivities begin one hour prior to the walk start time. 
13. If I am on a team, do I register differently?
    Even though you're on a team, you must register individually and your donations are calculated separately. A team total is calculated automatically.  To register, just choose the Walk MS event you would like to participate in and click on the box that says "Join a team."  Search for your team and register as a member.
14. I accidently registered as an individual, but I wanted to be on a team, what do I do?
    E-mail your name, address, the Walk MS event you are registered for, and the name of the team you would like to join to nth@nmss.org.  Your registration should be changed within two business days.
15. I accidently gave a gift without specifying the walker I wanted to support, what do I do?
    E-mail your name, address, the Walk MS participant you wanted to sponsor, and the location of their event to nth@nmss.org.  Your gift should be changed within ten business days.

GENERAL

1. I forgot my username and password.
   Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at nth@nmss.org.
2. How do I change my username and/or password?
   First, log in to the site using your username and password. Once logged in you will see a link at the top of the page called "Update my profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
3. How do I unsubscribe from e-mail?
   Towards the bottom of each e-mail message there is a link stating, "Click here to unsubscribe from this e-mail message." Click this link and follow the instructions given to unsubscribe.